Are all products editable?
Not all products are the same. Some are editable PPT or Word-based resources, while others may be PDF-first. Always check the file-format line on the product page before purchase.
How do I know whether a resource is for ISC, ICSE, CBSE, JEE, or NEET?
Use the store filters for board and class, then confirm the board mention inside the product title, highlights, and product details section.
Can I use one purchase for my own students?
Yes, for your own teaching use. You may print or share with your own classroom learners, but public redistribution, resale, or reposting the paid file elsewhere is not allowed.
How does product access work after payment?
After payment verification, the bought resource becomes available from your order area. Single-item orders may also open the access page directly.
What should I do if I chose the wrong product type?
Contact support quickly with your order details. The team can review the case and guide you according to the digital-delivery and refund terms.
How can I get support after purchase?
You can contact CheMentor via WhatsApp or email with your order details for post-purchase support, delivery help, and file-opening guidance.