Terms and Conditions

Effective Date: 10/10/2023
Operated by: Dr. Noimur Rahman
Website: www.CheMentor.in
Support Email: help@chementor.in
WhatsApp Support: +91 7099779727

Introduction

Welcome to CheMentor. This website, operated by Dr. Noimur Rahman, provides digital educational resources primarily intended for Chemistry educators. By accessing this site or purchasing a product, you agree to comply with these Terms and Conditions, our Privacy Policy, and our Refund Policy.

These terms apply to all users, including browsers, vendors, customers, affiliates, and content contributors.

If you do not agree to all terms and policies, you are prohibited from accessing or using any part of the website or our services.

1. Eligibility and Acceptance

By using this website, you confirm that:

• You are at least the age of majority in your state or country of residence, or you are using the site with the consent of a parent or guardian.
• You have the legal capacity to enter into a binding contract.
• You agree not to use our products or services for any illegal or unauthorized purpose.

Any breach of these Terms may result in the immediate termination of your access to our services.

2. Intellectual Property and Licensing

All content sold or distributed by CheMentor—including but not limited to editable test papers, PowerPoints, worksheets, PDFs, and e-notes—is the exclusive intellectual property of Dr. Noimur Rahman.

You may:

• Use the digital files for your personal teaching or tuition purposes.
• Share PDF or printed versions of purchased resources only with your students.

You may NOT:

• Share, resell, redistribute, or upload editable versions (e.g., Word or PowerPoint files) to any public or private platform.
• Transfer, sublicense, or commercially exploit the content in any form.
• Claim authorship of CheMentor products or remove copyrights and branding.

CheMentor reserves the right to take legal action in cases of copyright infringement or unauthorized distribution.

3. Product Description and Usage

Our resources are curated with high precision to assist Chemistry teachers in:

• Designing tests and assignments.
• Saving time with editable, syllabus-aligned content.
• Conducting classroom or tuition assessments.

Each product includes:

• Editable formats (Word/PPT), unless otherwise specified.
• Sample content or detailed descriptions to help you preview the material.
• Automatic digital delivery post-payment.

We recommend reviewing the product description carefully before purchasing.

4. Payment and Pricing

All product prices are displayed in Indian Rupees (INR) and may change without prior notice.

• Payment Gateway: We use Razorpay, a secure and PCI-DSS compliant platform.
• Currency: All purchases are billed in INR.
• Taxation: Prices are inclusive of any applicable taxes unless stated otherwise.
• We reserve the right to change, increase, or reduce pricing at our discretion.
• Discounts, coupons, or offers may be introduced or withdrawn at any time.

5. Order Processing and Delivery

• Orders are processed immediately after payment confirmation.
• Downloadable links are displayed on the payment confirmation page and/or emailed to the buyer.
• If a technical issue prevents delivery, contact us at help@chementor.in or via WhatsApp.

Note: We do not offer physical shipping—all products are digital downloads only.

6. Refund and Cancellation Policy

Due to the non-tangible, irrevocable nature of digital goods, all sales are final and non-refundable. This is standard practice in digital e-commerce.

Exceptions may be made if:

• You are charged twice for the same order.
• A major technical issue prevents file access and is verified on our end.

If you experience an issue, contact us within 48 hours of your purchase. Refund requests after this window will not be accepted.

7. User Account & Data Accuracy

You agree to provide complete, accurate, and up-to-date personal and billing information. This includes:

• Full name
• Valid email address
• Correct payment details

CheMentor is not responsible for delivery failures or support issues caused by incorrect customer information.

8. Communication and Marketing Consent

By purchasing from us or interacting with our store, you consent to receive:

• Transactional emails (order confirmation, product delivery)
• Important updates related to our resources
• WhatsApp messages about promotions or educational tips

You can opt out anytime by:

• Replying “STOP” on WhatsApp
• Emailing help@chementor.in with an unsubscribe request

9. Use of WhatsApp Groups

If you join our official WhatsApp groups:

• You agree to receive educational content and promotional updates.
• You must follow group rules (no spamming, self-promotion, or off-topic content).
• We reserve the right to remove users at our discretion.

Group activity is monitored to ensure it remains helpful and respectful to all educators.

10. Third-Party Services and Links

We may use or integrate third-party platforms (e.g., Razorpay, Google Drive, WhatsApp). These platforms may have their own terms and privacy policies.

We are not responsible for:

• Content hosted on third-party websites
• The practices or policies of external services
• Data breaches or errors originating from third-party systems

11. Termination and Suspension

We reserve the right to:

• Terminate your access to our services without notice if you violate these Terms.
• Block repeat offenders from accessing our site, content, or purchasing again.

You may terminate your agreement at any time by ceasing use of the site and requesting data deletion via email.

12. Disclaimer of Warranties

CheMentor provides its content “as is” and “as available”. While we take great care in creating quality educational content, we do not guarantee:

• That all content is free from typographical or academic errors
• That content will be 100% aligned with every exam board interpretation
• That services will be uninterrupted or error-free

Educators are encouraged to review and adjust content as per their professional discretion.

13. Limitation of Liability

CheMentor and Dr. Noimur Rahman are not liable for:

• Any direct, indirect, or incidental damages arising from your use of our services
• Classroom or exam outcomes resulting from usage of our materials
• Loss of profits or data due to technical issues or misinterpretation

14. Indemnification

You agree to indemnify and hold harmless CheMentor, its creator, and partners from any claims or damages arising from:

• Your use or misuse of our resources
• Your violation of these Terms
• Any content or data you submit through our services

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

All disputes shall be subject to the exclusive jurisdiction of the competent courts located in India, without regard to conflict of law provisions.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with the updated effective date.

Your continued use of our site constitutes acceptance of the revised Terms.

17. Contact Information

For any questions, clarifications, or support:

• 📧 Email: help@chementor.in
• 📱 WhatsApp: +91 7099779727
• 🌐 Website: www.chementor.in